Shipping policy

Shipping Policy
Terms of Service
Effective Date: December 25, 2025
Website: bnbdistributingllc.com
Email: bnbdistributingllc@gmail.com

At BNB Distributing, we are committed to delivering your pet clothes and accessories promptly and efficiently. Please review our shipping policies below to understand the process and timelines for your order.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after the payment has been confirmed.
  • During peak seasons or special promotions, processing times may be slightly longer, but we will do our best to fulfill your order as quickly as possible.

2. Shipping Methods & Delivery Times

We offer several shipping options to ensure your order reaches you in the most convenient way possible. Delivery times depend on your location and the shipping method selected at checkout:

  • Standard Shipping: Estimated delivery time is 7-14 business days.
  • Expedited Shipping: Estimated delivery time is 5-10 business days.

Please note that these times are only estimates, and actual delivery may vary depending on factors like carrier delays, customs processing (for international shipments), or other unforeseen circumstances.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, destination, and the selected shipping method. You will be able to view the total shipping costs before completing your purchase.

4. International Shipping

We are happy to offer worldwide shipping for our customers. However, please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the recipient. We are not responsible for any additional charges that may be applied once the package reaches your country.

5. Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment through our carrier's website.

6. Shipping Delays

While we strive to meet all delivery timelines, occasional delays can occur due to factors beyond our control, such as weather conditions, postal service disruptions, or customs clearance. We appreciate your understanding and patience in such cases.

7. Lost or Stolen Packages

  • BNB Distributing is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • If your package is lost or stolen, please contact the carrier directly to resolve the issue. We will assist you in filing a claim if necessary.

8. Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, failure to claim, or any other issue, the customer is responsible for any reshipping costs. Please double-check your shipping address before finalizing your order.

9. Return & Refund Policy

Please note that we only accept returns if the product is broken or not arrived. For full details on our return policy, visit our Return Policy page.

10. Contact Information

If you have any questions or concerns about your order or shipping, please don't hesitate to contact us at bnbdistributingllc@gmail.com. We’re here to help!

Thank you for choosing BNB Distributing!