Refund policy
Return Policy
Effective Date: December 25, 2025
Website: bnbdistributing.com
Email: bnbdistributingllc@gmail.com
At BNB Distributing, we strive to ensure that you and your pets are happy with every purchase. However, if you receive a product that is broken or if your order doesn't arrive, we are here to help. Please review our return policy below.
Return Eligibility
We only accept returns under the following conditions:
- Damaged or Broken Items: If your product arrives damaged or broken, you are eligible for a return or replacement.
- Non-Delivery: If your order does not arrive, you may request a refund or replacement.
How to Initiate a Return
If your situation meets the eligibility criteria above, please contact us within 7 days of receiving your order at bnbdistributingllc@gmail.com with the following details:
- Your order number.
- Photos of the damaged item (if applicable).
- A brief description of the issue.
Return Process
Once we confirm the issue, we will guide you through the return or replacement process:
- Damaged Products: You may be asked to return the damaged product, and we will send you a replacement or issue a refund after receiving the item.
- Non-Delivery: We will investigate your order's shipping status and offer a replacement or refund.
Refunds
Refunds are issued in the original form of payment and will be processed within 7-10 business days after we confirm the return eligibility.
Non-Returnable Items
We do not accept returns for the following:
- Products that are not broken or damaged.
- Any orders that have been successfully delivered and are not defective.
For any questions or concerns regarding our return policy, feel free to reach out to us at bnbdistributingllc@gmail.com.
Thank you for shopping at BNB Distributing!